Effective Date: 1^st July 2024

At Care Bears Academy, we strive to provide high-quality educational content and services. We understand that situations may arise that require cancellation or a refund. This policy outlines your rights and responsibilities regarding cancellations and refunds.

1. General Policy

By enrolling in our courses or subscribing to our services, you agree to this Cancellation and Refund Policy. This policy applies to all purchases made through www.carebearsacademy.com.

2. Cancellations

2.1 Course Enrolment

• You may cancel your enrolment in a course within 7 days of purchase, provided you have not accessed more than 20% of the course content.
• Cancellations must be requested in writing via email to info@carebearsacademy.com,.

2.2 Subscription Services

• Monthly or annual subscriptions can be cancelled at any time through your account dashboard.
• Cancelling a subscription prevents future billing but does not result in a refund for the current billing period.

3. Refunds

3.1 Courses

• Refunds will only be issued if requested within 7 days of purchase and if the user has accessed less than 20% of the course content.
• No refunds are available after 7 days or if course engagement exceeds the 20% threshold.

3.2 Subscription Services

• We do not offer prorated refunds for partial use of subscription periods.
• No refunds will be issued once a monthly or yearly billing cycle has started.

3.3 Digital Products or Downloads

• All purchases of downloadable materials (e.g., eBooks, worksheets, toolkits) are non-refundable.

4. Exceptions

Refunds may be granted in exceptional circumstances, such as:

• Technical issues preventing access to the course that cannot be resolved within a reasonable timeframe.
• Duplicate purchases made in error.

To request an exception, please contact our support team at [Insert Contact Email] with supporting details.

5. How to Request a Refund

To request a refund, please email us at [Insert Contact Email] with:

• Your full name
• Order number
• Purchase date
• Reason for refund request

Refunds will be processed within 7–10 business days of approval and issued to the original payment method.

6. Changes to This Policy

Care Bears Academy reserves the right to update or change this policy at any time. Any updates will be posted on this page with the revised effective date.

7. Contact Us

If you have any questions or concerns about this policy, please contact:

Care Bears Academy

Email: info@carebearsacademy.com

Website: www.carebearsacademy.com